Privacy Policy - fenreer.com

Effective Date: 09-05-2025
Website: www.fenreer.com
Owner: SRM Foods & Spices

1. Introduction

At Fenreer, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit or make a purchase from www.fenreer.com (the “Site”).

By using our Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information:

(a) Personal Information

When you place an order, create an account, or contact us, we may collect your:

  • Full Name

  • Email Address

  • Mobile Number

  • Shipping/Billing Address

  • Payment Details (processed via secure third-party gateways)

(b) Non-Personal Information

  • Browser type, IP address, device type

  • Cookies and usage data

  • Pages visited and time spent on the site

We do not collect or store your payment card details. All transactions are handled by secure, PCI-compliant payment gateways.

3. How We Use Your Information

We use the information to:

  • Process and deliver your orders

  • Improve our products, services, and user experience

  • Communicate about offers, order updates, or support

  • Prevent fraud and ensure site security

  • Comply with legal obligations

We do not sell, rent, or trade your personal data to third parties.

4. Cookies & Tracking

We use cookies to:

  • Enhance user experience

  • Remember your preferences

  • Analyze traffic and user behavior through tools like Google Analytics

You may disable cookies via your browser settings, though it may affect your site experience.

5. Data Security

We implement industry-standard security measures to protect your data. While no system is 100% secure, we take all reasonable steps to prevent unauthorized access or misuse of your information.

6. Third-Party Services

We may use trusted third-party services (e.g., payment processors, analytics tools, courier partners). These services are contractually obligated to keep your data safe and use it only for the purposes we define.

7. Children’s Privacy

Our website is not intended for users under 18. We do not knowingly collect data from minors. If we become aware of such data, we will delete it promptly.

8. Legal Compliance

We comply with applicable Indian data protection laws including the Information Technology Act, 2000 and its rules. We may disclose your data when required by law or to protect our legal rights.

9. Your Rights

You have the right to:

  • Access, update, or delete your personal information

  • Withdraw consent to marketing communications

  • Request a copy of your stored data

To exercise these rights, contact us at contact@fenreer.com.

10. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date.” Continued use of the Site constitutes your acceptance of any updates.

11. Contact Us

For questions, concerns, or data requests, contact:
SRM Foods & Spices
Email: contact@fenreer.com
Website: www.fenreer.com