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FENREER

Effective Date: March 15, 2026

1. Introduction

At Fenreer, your privacy and data security are our top priorities. This Privacy Policy outlines how we collect, use, store, share, and protect your personal information when you visit, interact with, or make a purchase from www.fenreer.com (the “Site”).

By accessing our Site or utilizing our services, you consent to the collection and use of your data as described in this policy.

2. Information We Collect

To provide a premium shopping experience, we collect the following:

(a) Personal Information When you place an order, create an account, or contact our support team, we collect:

  • Full Name

  • Email Address

  • Mobile Number (for shipping updates and support)

  • Shipping and Billing Addresses

  • Payment confirmation details (Note: We do not collect or store your credit/debit card numbers or UPI PINs. All transactions are securely processed via PCI-DSS compliant third-party payment gateways.)

(b) Non-Personal & Automated Information When you browse the Site, we automatically collect:

  • Browser type, IP address, operating system, and device type

  • Cookies, web beacons, and usage data

  • Pages visited, time spent on the site, and referral sources

3. How We Use Your Information

We strictly use your data to operate our business and fulfill your orders. Your information is used to:

  • Process payments, fulfill orders, and arrange delivery of your grooming products and fragrances.

  • Send transactional updates (e.g., order confirmations, tracking numbers via email, SMS, or WhatsApp).

  • Provide customer support and handle returns/refunds.

  • Prevent fraudulent transactions and monitor site security.

  • Improve our website layout, product offerings, and marketing efforts.

  • Comply with legal, tax, and accounting obligations.

4. How We Share Your Information

We never sell, rent, or trade your personal data. However, to operate an e-commerce platform, we must share specific data with trusted third parties:

  • Logistics & Courier Partners: We share your name, phone number, and shipping address with our delivery partners to ensure your products reach you.

  • Payment Processors: To securely handle your transactions.

  • Service Providers: We use third-party tools (e.g., WordPress plugins, WooCommerce, analytics, and email marketing software) that assist in running our business. These providers are bound by strict data processing agreements.

  • Legal Requirements: We will disclose your information if required to do so by law, court order, or government request, or to protect the rights, property, and safety of Fenreer, our customers, or others.

5. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience, remember your cart items, and analyze site traffic. We also use tracking tools (like Google Analytics) to understand customer behavior and optimize our advertising. You can instruct your browser to refuse all cookies, but this may limit your ability to use certain features of our Site.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. We may retain certain data for longer periods as required by law (such as for GST filing, tax, and accounting purposes) or to resolve disputes and enforce our agreements.

7. Data Security & Limitation of Liability

We implement industry-standard encryption and security protocols to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. Fenreer shall not be held liable for any unauthorized access or data breaches caused by third-party software, plugins, or external cyber-attacks beyond our reasonable control.

8. Children’s Privacy

Our Site and products are intended for adult consumers. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have collected such data, we will take immediate steps to delete it.

9. Legal Compliance & Jurisdiction

This Privacy Policy complies with applicable Indian data protection laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023. Any disputes arising from this policy or our data practices shall be subject to the exclusive jurisdiction of the courts in Jammu and Kashmir, India.

10. Your Rights

Depending on your location, you have the right to:

  • Access, review, or update your personal information.

  • Request the deletion of your data (subject to legal and accounting retention requirements).

  • Opt-out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

11. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised “Effective Date.”

12. Contact Us

For any questions, concerns, or requests regarding your data, please contact our Privacy Team at:

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