Shipping Policy
Effective Date: 09-05-2025
Website: www.fenreer.com
Owner: SRM Foods & Spices
1. Order Processing Time
We aim to process and dispatch all orders within 1–3 business days after payment confirmation. However, during high-demand periods, sales, or unforeseen operational delays, order processing may take longer. We appreciate your patience and understanding during such times.
2. Shipping Time & Delivery
Once dispatched, orders typically reach most locations in 3–7 business days, depending on your region and courier service. Delivery timelines may vary due to factors such as:
Traffic conditions
Weather disruptions
Courier delays
Remote or hard-to-reach locations
Local holidays or lockdowns
We rely on third-party logistics partners for deliveries and cannot guarantee exact delivery times once the order has left our warehouse.
3. Shipping Charges
Shipping charges, if any, are calculated at checkout and will be clearly displayed before you make the payment. Some offers may include free shipping.
4. Delivery Attempts
Our courier partners will usually attempt delivery 2–3 times. If the delivery is unsuccessful due to customer unavailability, incorrect address, or refusal to accept, the order may be marked as undeliverable and returned to us. In such cases:
Re-shipping can be arranged, but additional courier charges may apply.
Refunds, if applicable, will exclude original shipping fees.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this to monitor your shipment status on the courier partner’s website.
6. Damaged Packages
If you receive a package that appears tampered with or damaged, do not accept the delivery and notify us immediately at contact@fenreer.com. For approved damage claims, refer to our Refund & Return Policy.
We take utmost care in packaging and dispatching all orders. However, once a package is handed over to the courier service, it is beyond our direct control. We are not liable for any damage, delay, or loss caused during transit by the courier company.
7. Delivery Areas
We currently ship only within India. Please ensure your delivery address is accurate and complete to avoid delays.
8. Disclaimer
Fenreer and SRM Foods & Spices are not liable for delays caused by external factors beyond our control such as courier issues, weather events, regulatory checks, or force majeure events.
We reserve the right to modify this Shipping Policy at any time without prior notice.